in the name of God
Technical report
Public communication software (122) and events
Introduction
Al-Bazr Water and Sewerage Company has been implementing and launching a Spatial Information System (GIS) in it for about 3 years. One of the subsystems that has been considered in this project is the subsystem of public relations and events, which in this report we intend to examine its technical features and software considerations.
Technical Specifications
· Development environment: NET Platform.
Programming language: #C #
Database: MS SQL Server 2008
GIS Engine: ArcGIS Engine 9.3
Operating system: Windows
Software features
Since the public relations unit and the accident units of water and sewage companies are closely related to each other, so in this project it was decided that 122 software and accident software as an integrated software 122 And events are designed and implemented. In addition, due to the fact that this subsystem is part of the company's spatial information system, so according to the need, GIS facilities have been used in various parts of the software.
Implemented software has 4 main parts:
1. Enter and edit basic information
2. User management
3. Manage requests
4. Reporting and reporting
In the following, we will try to describe the capabilities of each part.
1- Entering and editing basic information
Basic information includes all the information that is common to all parts of the software, and without completing them, other parts can not be used. This information usually limits the values of an information item to a list of values, each of which has a unique code. The following figure shows a basic information window related to the type of accident report.
2- User management
In this section, information about system users is entered and the desired access level is assigned to it. In this software, 5 access levels are considered as follows:
1. Supervisor
2. Telephone operator
3. Wireless operator
4. Handling operator
5. Operation information operator
The following figure shows a dialog for editing user information.
3- Managing requests
In this section, the whole process related to the subscriber request is managed from the moment of contact until the problem is resolved. The following figure shows the workflow steps of a request.
Since this software is connected to the Call Center system, so when a subscriber calls, it automatically opens the application form and enters the caller number in the form. Also, if the subscriber has already called 122, he / she will extract his / her call history from the database. On the other hand, due to the fact that this software is related to GIS, it can also display the common position on the map.
4- Reporting and reporting
In this software, three categories of reports can be prepared:
1. Static reports
2. Parametric reports
3. Dynamic reports
1- Static reports: are a group of reports whose format has been prepared in advance and can not be customized by the user (such as the general statistics of calls registered in the center 122).
2- Parametric reports: are a group of reports that are generated based on user input parameters. For example, the statistics of damaged equipment is an example of these reports, which allows the user to prepare a report based on the details of the equipment. The following figure shows the dialog for setting up the report.
3- Dynamic reports: In this software, the user interface is provided to the user, by which he is able to prepare the types of reports he wants in a completely flexible way. In fact, it should be said that through this user interface, the user will have the most detailed information that he can use in his report. The following figure shows the software report dialog.