Current status of Center 122:

Center 122 currently has 15 staff members, including 5 telephone operators from 8 am to 4 pm, 4 telephone operators from 4 pm to midnight and 1 operator from midnight to 8 am, as well as 2 wireless operators. 24 hours of work and 24 hours of rest, 1 person is the operator of registration of operations and 1 person is the operator of handling subscribers' calls from 8 am to 4 pm and 1 person is the supervisor from 8 am to 5 pm.

The number of public contacts with the 122 center in the first 6 months of this year was 129,121 (including repeated calls), of which 109,259 were accidents, 4,097 were related to subscribers' affairs, 1,125 were related to sewage accidents, 6,633 were guidance, and 295 were appreciated. And other cases include mistakes and ....

The average number of subscriber calls to the 122 center is 694 per day. Of this number, the average number of non-repetitive and incidental calls is 230. All calls of the previous day are called every day by the subscriber's call handling cabinet, and if any cases are not resolved, they are diligently followed up to resolve the incident.

The E1 line, which has been installed in the center for the past 1 year with 30 entrances, along with the measures taken for the Call Center, has the ability to see the common contact number on the monitor screen and respond in the same way. Another advantage of Call Center is the management of input lines for each user to respond.

Another step taken in Center 122, which is currently in its final stages, is to install the new 122 program. In addition to being more complete than the previous program, this program has the ability to report all the things that are done in the system by users answering, recording operations, handling subscriber calls, etc. Currently, 5 districts of Karaj - Mehrshahr - Rajai Shahr - Ferdis and Mohammadshahr receive the registered addresses directly from the center and the registration of operations is done after the accident.

Also, by deleting the city codes and after continuous follow-up, it was possible to establish communication from all cities, including Hashtgerd and Nazarabad, with E1 lines.

Meanwhile, steps have been taken to install and implement GIS and the final stages of installation and commissioning are underway. Obviously, by installing the GIS program, it is possible to display the desired location on the map at the same time as the joint call and registration of the address by the operator.

The advantage of GIS is that it quickly shows the desired area, which will play a significant role in accelerating the elimination of the accident and doing the work, and consequently the satisfaction of the subscribers.

What is being done are:

Link and connection of all incident affairs with the 122 center, in such a way that the rest of the regions along with the 5 cities mentioned above (which are also links now) will be able to receive incident addresses online from the 122 center And to record and report the actions taken in the accident unit online in the new program system.

Also, one of the other requested items is the addition of one male operator.

In addition, the necessary decisions have been made to standardize all the cabins of the center, which is being followed up and taken action.

In summary, the things that have been done over the past year are:

1- Installation of E1 line with 30 input lines

2- Installation of Call Center to manage calls

3- Link of events in Karaj, Mehrshahr, Rajai Shahr, Ferdis and Mohammadshahr with the center 122

4- Installing a new program in the center of 122 and accidents in the cities of Karaj, Mehrshahr, Rajai Shahr, Ferdis and Mohammadshahr, with the ability to report all cases that are registered in the system

5- Preparation of GIS program

6- Adding a force to answer the phone

Houshang Amini

Head of Karaj Relief and Accident Center (122)